Return Policy


Thanks for shopping at INNATE HAIRCARE. If you are not entirely satisfied with your purchase, we're here to help.

Returns & Exchanges 
We do not accept any returns or exchanges, you may cancel an order before it ships from our facility.

Sale items 
Unfortunately sale items are non refundable

Damaged or Defective Products 
Damaged or defective products may be returned to INNATE after contacting If approved you will receive a damage product return authorization form. Please submit photo images of the damaged or defective product.

You will be responsible for paying for your own shipping costs for returning your damaged item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

How To Return Your Item 
To return an item to us, please mail it to the following address with the authorization form:

Innate Haircare Collection
Urban Therapy LLC
12 E 49th St.
New York, NY 10017

You can also contact us if you have any questions at