RETURN POLICY

Thanks for shopping at INNATE HAIRCARE. If you are not entirely satisfied, we're here to help.

Returns & Exchanges 
We do not accept any returns or exchanges, you may cancel an order before it ships from our facility.

Sale items 
Unfortunately sale items are non refundable

Damaged or Defective Products 
Damaged or defective products may be returned to INNATE after contacting customersupport@urbantherapyus.com. If approved you will receive a damage product return authorization form. Please submit photo images of the damaged or defective product.

Shipping 
You will be responsible for paying for your own shipping costs for returning your damaged item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

You can also contact us if you have any questions at customersupport@urbantherapyus.com